Dear Walter Bailey Ltd
We only discovered your premises yesterday (Mon) and were delighted to see how competitive your prices are. We ordered a bulk bag of stones and also purchased some further items in your shop. We were very impressed with your staff in the trade dept desk and your people in the shop. Everyone was so friendly and helpful, including your delivery driver this morning (Tues). He to had a smile on his face and was only to keen to help. Please pass these comments on to all concerned. Customers are very quick to complain when things go wrong, but your people really do provide outstanding customer service. Well done. We will certainly use your company again.